Terms and conditions

 

1. Definitions

1.1  In these Terms, the following words have the following meanings:

• “Company”, “we”, “us” and “our” means Metchi Ltd (company number 35276), including where it trades as AMP Locksmiths Jersey, AMP Window Repairs, Island Sashcraft and WindowPro;

• “Customer”, “you” and “your” means the person, business or organisation for whom the Services are carried out;

• “Contract” means the agreement between us and you for the supply of Services, formed in accordance with clause 5, comprising these Terms together with any Quote, Estimate, Job Sheet, Invoice or other written or verbal agreement relating to the Services;

• “Services” means all works, goods and services supplied by us, including without limitation locksmith and security services, emergency entry, lock repair and replacement, uPVC door and window repair, glazing supply and installation, timber sash window restoration and servicing, draught proofing, maintenance and associated works, whether supply only, supply and fit, domestic or commercial;

• “Goods” means any materials, parts, components, hardware or manufactured items supplied by us in connection with the Services;

• “Quote” and “Estimate” have the meanings given in clause 6;

• “Job Sheet” means a written record of work carried out, signed or otherwise acknowledged by the Customer or their representative on or shortly after attendance;

• “Working Day” means any day other than a Saturday, Sunday or public holiday in Jersey;

• “Writing” includes email, text message and messages sent through Tradify or other job-management software, unless the context requires otherwise.

2. Interpretation

2.1  Headings are for convenience only and do not affect interpretation.

2.2  Words importing the singular include the plural and vice versa; words importing one gender include all genders.

2.3  A reference to a clause is a reference to a clause of these Terms unless stated otherwise.

2.4  A reference to a statute or statutory provision includes that statute or provision as amended, re-enacted or replaced, and any subordinate legislation made under it, including the Data Protection (Jersey) Law 2018 and the Supply of Goods and Services (Jersey) Law 2009.

2.5  Where these Terms list examples introduced by “including”, “including but not limited to” or similar words, that list is illustrative and does not limit the generality of the preceding words.

2.6  If any clause of these Terms is found by a court or tribunal of competent jurisdiction to be ambiguous, the interpretation that best reflects a fair balance between the parties' reasonable commercial interests shall prevail.

3. Contracting Party and Trading Names

3.1  These Terms apply to all Services supplied under any of our trading names, being AMP Locksmiths Jersey, AMP Window Repairs, Island Sashcraft and WindowPro.

3.2  Each trading name is a trading style of Metchi Ltd and is not a separate legal entity. Every Contract, regardless of which trading name is used on any quote, invoice, van livery, website or other material, is made exclusively with Metchi Ltd, company number 35276, registered in Jersey, Channel Islands.

3.3  Any reference in a Contract, Quote, Invoice or Job Sheet to a trading name is a reference to Metchi Ltd trading under that name, and does not create or imply any separate contractual relationship.

4. Order of Precedence

4.1  Where there is any conflict or inconsistency between documents forming part of the Contract, the following order of priority applies, from highest to lowest:

• a job-specific written agreement signed by both parties;

• an accepted Quote or Estimate, including any service-specific terms referred to in it;

• a Job Sheet;

• any service-specific policy referred to in clause 4.2;

• these general Terms and Conditions.

4.2  We may from time to time issue service-specific terms, pricing structures or warranty periods for particular categories of work. Where these apply and are provided to the Customer in writing before or at the point of booking, they take priority over these Terms to the extent of any conflict, but do not otherwise limit the application of these Terms.

5. Formation and Acceptance of Contract

5.1  A Contract is formed at the earliest of the following:

• you accept a Quote or Estimate, whether in writing, by email, by electronic or digital signature, by reply message, or through Tradify or similar software;

• you instruct us, by any means, to proceed with the Services; or

• we begin work with your knowledge and agreement.

5.2  You confirm your acceptance of these Terms by booking work with us by any means, including phone, email, text message, social media, our website, Tradify, or in person, and by allowing us to attend and carry out the Services.

5.3  Electronic Acceptance. Where a Quote, Estimate or Job Sheet is sent to you electronically and you respond with words of acceptance (for example “yes”, “please proceed” or similar), that response constitutes valid acceptance of the Contract on these Terms.

5.4  Digital Signatures. Where we use an electronic signature platform or in-app signature capture (including via Tradify), a signature applied through that platform has the same effect as a handwritten signature and constitutes binding acceptance of the document signed.

5.5  Email Acceptance. An email from you, or from an email address which you have used to communicate with us about the same job, confirming acceptance of a Quote or instructing us to proceed, is sufficient acceptance without any further formality.

5.6  Tradify Acceptance. Where a Quote or Estimate is issued and accepted through Tradify or other job-management software used by us, the record generated by that software is evidence of acceptance and of the terms accepted.

5.7  By confirming a booking or accepting a Quote, you authorise us to attend the property, carry out the agreed Services, and charge for labour, materials, specialist equipment, subcontractors and parts in accordance with these Terms.

PART B — SCOPE AND PERFORMANCE OF THE SERVICES

6. Estimates, Quotations and Hidden Defects

6.1  Unless a price is expressly and clearly stated in writing to be fixed, all prices for restoration, repair, servicing, glazing, timber and sash window works are estimates only, based solely on the visible and accessible condition of the property at the time of inspection or quotation.

6.2  Due to the nature of timber decay, rot, water ingress, historic repairs, hidden fixings, concealed defects and layered paint systems, further deterioration or defects may only become apparent once paint is removed, components are dismantled, glazing is removed, sanding or cutting begins, or affected areas are otherwise opened up during the works.

6.3  Hidden defects of this kind may include, without limitation, concealed rot, structural deterioration, failed joints, hidden water ingress, corrosion, failed historic repairs, insect damage, movement of surrounding components, and defective glazing or fixings.

6.4  Where such defects or additional deterioration are discovered, we may revise the Estimate, charge additional labour and materials, suspend works pending your approval, or recommend an alternative repair or replacement, and clause 7 (Variations) applies.

6.5  We are not responsible for costs, delays or losses arising from hidden defects which could not reasonably have been identified before the works began.

6.6  Estimated durations, quantities and material allowances are provided in good faith and may vary as the works progress.

7. Variations

7.1  Wherever reasonably possible, we will discuss and agree additional costs with you, verbally or in writing, before continuing with any variation to the agreed scope.

7.2  Where a significant change in scope is identified during the works, we may issue a revised Estimate and suspend works pending your written or verbal approval before continuing.

7.3  Any instruction from you (or from someone you have allowed to be present and to direct the works on site) to change, add to, or omit part of the agreed Services will be treated as an instruction to vary the Contract, and will be priced and, where reasonably practicable, confirmed before being carried out.

7.4  Verbal instructions given on site to our operatives are valid and binding, but we may ask you to confirm significant variations in writing or via Tradify for clarity.

8. Performance of the Services

8.1  We will carry out the Services using reasonable care and skill, consistent with good trade practice.

8.2  Timeframes given for attendance or completion are estimates only and may be affected by weather, emergency works, traffic, supplier delays, hidden defects, site conditions, or other events outside our reasonable control.

8.3  Where works are delayed, interrupted, or require a return visit due to your actions, restricted access, third-party contractors, unfinished preparatory works, your availability, or other site conditions outside our control, additional labour, travel, attendance, access or return-visit charges may apply.

9. Materials, Parts and Customer-Supplied Materials

9.1  Materials and parts we supply may include locks, cylinders, handles, mechanisms, glazing units, cords, beads, sealants, lubricants, timber, fasteners and specialist hardware.

9.2  Additional materials and specialist components required outside the original scope will be charged separately.

9.3  Where supplier prices increase outside our control between quotation and completion, we may pass on the increase, having first notified you of the revised price.

9.4  Customer-Supplied Materials. Where you supply materials, components or goods for us to fit or use (for example customer-sourced hardware, glass, or timber), we accept no liability for the quality, suitability, compliance, or manufacturing defects of those materials, and any warranty in clause 35 does not extend to them. We will advise you if, in our reasonable opinion, customer-supplied materials appear unsuitable, but you remain responsible for the decision to use them.

9.5  Unless otherwise agreed, removed components, glazing, locks, timber and waste materials become our property on removal and may be disposed of following completion of the works.

10. Special Order, Bespoke and Custom-Manufactured Goods

10.1  Special order goods, bespoke glazing units and custom-manufactured timber components are ordered or manufactured specifically for you and cannot be resold or reused for another customer.

10.2  We may require full or part payment in advance for special order or custom-manufactured Goods before placing an order with our supplier or workshop, and clause 30 (Deposits, Advance Payment and Interim Invoices) applies.

10.3  Once an order for special order or custom-manufactured Goods has been placed, cancellation charges under clause 34 (Cancellation) will apply to reflect the cost of those Goods, whether or not they have yet been delivered.

10.4  Lead times quoted for special order or custom-manufactured Goods are estimates provided by our suppliers or workshop and are not guaranteed; clause 15.4 (Supplier Delays) applies.

11. Manufacturer Tolerances, Colour Matching and Glass Tolerances

11.1  All manufactured Goods, including glazing units, uPVC components and timber sections, are subject to the manufacturing tolerances of the relevant manufacturer, and minor variations in size, fit, or finish falling within those tolerances do not constitute a defect.

11.2  We will make reasonable efforts to match existing materials, timber species, profiles, finishes, paint lines, ironmongery and glazing where practical, but due to age, weathering, historic alterations, discontinued materials, and natural variation between manufacturing batches, an exact colour or finish match cannot be guaranteed.

11.3  Glass, and in particular double-glazed and bespoke glass units, is subject to recognised industry tolerances for thickness, level, and minor visual characteristics (such as slight bow, minor blemishes visible only at certain angles, or minor variation in tint), and such characteristics falling within those tolerances do not constitute a defect.

12. Timber Movement and Existing Structure Movement

12.1  Timber is a natural material and may expand, contract, twist, or otherwise move in response to moisture, temperature, humidity and other environmental conditions, both before and after our works.

12.2  We cannot guarantee that existing or repaired timber components will remain entirely free from future movement, cracking, swelling, shrinkage or moisture-related change, particularly where surrounding structures, masonry, decoration, glazing, ventilation or maintenance contribute to ongoing moisture exposure.

12.3  We are not responsible for movement, settlement, or deterioration of the existing structure (including surrounding masonry, frames, sills or lintels) that is not caused by our works, whether or not that movement affects the performance of the Services we have carried out.

13. Access, Site Conditions and Escape Routes

13.1  You must provide safe, clear and reasonable access to all work areas, the windows and doors being serviced or repaired, electrical outlets where required, access routes, and emergency escape routes and exits.

13.2  You are responsible for removing or protecting furniture, blinds, curtains, alarms, valuables, vehicles, obstructions, pets and other items which may interfere with the works.

13.3  We may suspend, delay or refuse works where safe access is not provided, escape routes are obstructed, work areas are unsafe, hazardous conditions exist, or required clearances are unavailable.

13.4  Additional labour, attendance, waiting time, return-visit, specialist access costs, or delays arising from restricted access or unsafe conditions may be chargeable.

13.5  For locksmith and entry services, proof of identity, ownership, tenancy or authority may be required before work proceeds, and clause 17 applies.

13.6  Parking costs reasonably incurred by our operatives in attending a job, where no free parking is available, may be charged to you; we will notify you where parking charges are likely to apply.

14. Hazardous Materials

14.1  Where works involve older properties, hazardous materials including but not limited to asbestos, lead paint, artex, or other regulated substances may be encountered.

14.2  If hazardous materials are discovered or suspected during works, we may immediately suspend works and notify you.

14.3  You are responsible for arranging appropriate specialist assessment, testing and remediation of any hazardous materials before we return to site.

14.4  We are not responsible for costs, delays or losses arising from the presence of hazardous materials that were not disclosed to us and were not reasonably identifiable before the works began.

14.5  We will not resume works until we are reasonably satisfied that the working environment is safe and compliant.

15. Specialist Access, Scaffolding, Subcontractors and Supplier Delays

15.1  Certain works may require scaffolding, access equipment, specialist subcontractors, glazing specialists, additional operatives, or workshop time. Additional charges for such requirements will be confirmed wherever reasonably possible before work proceeds.

15.2  We may refer work to, or engage, trusted third-party specialists or subcontractors where this is necessary or beneficial to complete the Services.

15.3  Where we act solely as an introducer to a third-party contractor, responsibility for those introduced works remains with that contractor, and our liability is limited to the reasonable care taken in selecting a suitable contractor.

15.4  We are not liable for delay or additional cost arising from the acts, omissions or delivery timescales of our suppliers or subcontractors, provided we have taken reasonable care in selecting them and keep you reasonably informed of any material delay.

16. Practical Completion and Partial Completion

16.1  The Services are treated as practically complete when the agreed scope of work has been carried out to a standard which allows the property or item to be used for its intended purpose, notwithstanding minor outstanding items (a “snagging list”) that do not materially affect that use.

16.2  Where we identify minor outstanding items at completion, we will record these and arrange a reasonable time to return and address them.

16.3  Partial Completion. Where works cannot be fully completed due to hidden defects discovered under clause 6, restricted access, supplier delay, weather, or another matter outside our control, we may complete the accessible or agreed part of the Services and invoice for that part in accordance with clause 30, with the remaining works to follow once the relevant matter is resolved.

16.4  Where we carry out temporary or emergency measures under clause 18 pending fuller works, those temporary measures do not constitute practical completion of the full scope.

PART C — SERVICE-SPECIFIC TERMS

17. Locksmith Services

17.1  We will always aim to gain entry by non-destructive means where reasonably possible, but this cannot be guaranteed, and some damage to a lock, door, or frame may be unavoidable during entry, dismantling, repair or removal of a defective component.

17.2  Before attending an entry or lockout job, and again on arrival, we may require proof of identity, ownership, tenancy or other lawful authority in respect of the property or item in question, and we may decline to proceed without reasonably satisfactory proof.

17.3  Where destructive entry is necessary, we will explain this to you, so far as reasonably practicable, before proceeding, but in genuine emergency or security situations we may need to proceed without prior discussion.

17.4  Where an existing lock, cylinder or mechanism is found to be unsafe, non-compliant, or otherwise unsuitable, we may recommend an upgrade or replacement; you are under no obligation to accept a recommended upgrade, but we accept no liability for the continued performance of a lock or mechanism you have asked us to leave in place against our advice.

17.5  Where a permanent repair or replacement cannot be completed immediately, we may fit temporary security measures, which will be clearly identified as temporary and which you should arrange to have replaced as soon as reasonably possible.

18. Emergency Works and Temporary Weatherproofing

18.1  Where immediate securing works are necessary to protect a property, its occupants, or its security, we may carry out temporary or permanent securing measures considered reasonably necessary at the time, including lock replacement, boarding, temporary fastening, disabling an unsafe mechanism, or emergency glazing measures.

18.2  Where glazing or a window or door cannot immediately be repaired or replaced, we may install temporary weatherproofing (such as boarding, sheeting, or a temporary seal) to protect the property from the elements pending permanent repair.

18.3  Temporary weatherproofing is not a substitute for permanent repair, is not guaranteed to be fully weathertight in all conditions, and should be followed up with permanent works as soon as reasonably possible.

18.4  Associated labour and materials for emergency works and temporary weatherproofing will be chargeable in accordance with clause 24 (Out of Hours and Emergency Callouts) where applicable.

19. Glazing Services

19.1  Due to the age and condition of existing glazing, glass breakage may occasionally occur during dismantling, servicing, restoration, repair or sash removal. While we will always take reasonable care, we cannot guarantee against breakage of fragile, aged, thin, historic, loose, or previously damaged glass.

19.2  Where historic or original glass is present, we will take particular care to identify and, where you wish, preserve it, but such glass is inherently more fragile and carries a higher risk of breakage during works.

19.3  Bespoke glazing units are manufactured to order to the dimensions and specification agreed with you, and clauses 10 and 11 apply.

19.4  Delivery Damage. Glazing units are inspected on delivery so far as reasonably practicable. Any damage or defect must be reported to us as soon as possible, and in any event before installation, as we may not be able to obtain a replacement or credit for a unit once it has been fitted.

19.5  Where glazing units or glass are held in storage prior to installation, we will take reasonable care of them, but accept no liability for deterioration or damage arising from storage conditions beyond our reasonable control.

19.6  Replacement glazing, associated labour and specialist glass required due to breakage falling outside our workmanship (including breakage of fragile existing glass under clause 19.1) may incur additional charges unless otherwise agreed in writing.

20. Timber Restoration Services

20.1  Timber restoration and repair works, including splicing, machining and replacement of sections, are carried out on the basis that further hidden decay, moisture damage or historic repairs may be discovered once affected areas are opened up, and clause 6 applies.

20.2  Where a timber component can reasonably be repaired by splicing in new timber rather than full replacement, we will generally recommend the most proportionate and cost-effective approach, but the final decision on repair versus replacement rests with you once we have explained the options.

20.3  Historic and listed building work will be carried out having regard to the character of the building and any consents you confirm are in place; you are responsible for obtaining any listed building consent, planning permission, or other regulatory approval required for the works, unless we have expressly agreed in writing to arrange this on your behalf.

20.4  Natural timber movement, seasonal expansion and contraction following completion of restoration works is normal and does not of itself indicate defective workmanship.

20.5  Decorating responsibility and the ongoing maintenance of restored timber are addressed in clause 21.

21. Painting, Decorating and Finishing

21.1  Unless expressly stated in writing, painting and decorating works are excluded from the Services.

21.2  Timber repairs, restorations, glazing works, putty repairs, resin repairs and replacement components must be properly prepared, primed, painted, sealed and maintained by a competent decorator following completion, within a reasonable time and in any event before the next change of season where practicable.

21.3  We are not responsible for failure, movement, water ingress, joint opening, paint cracking, or deterioration arising from inadequate preparation, insufficient curing time, incorrect primers or paint systems, failure to properly seal joints, defective decorating workmanship, lack of maintenance, delayed painting, moisture retention, incompatible coatings, or third-party decorating works.

21.4  Putty, timber, fillers, primers, sealants and repair systems require appropriate curing and decorating within recommended timeframes; minor movement in joints, fillers or sealants arising from natural timber movement does not necessarily indicate defective workmanship.

21.5  Where decorating is carried out by you or a third party, responsibility for the ongoing weatherproofing and protection of the repaired areas transfers to you and/or your decorator following completion of our works, and clause 36 (Suspension of Warranty) may apply where maintenance obligations are not met.

22. Compliance with Regulations and Standards

22.1  Repair, servicing or restoration of existing windows, doors, frames, locks or glazing does not guarantee compliance with current building regulations, energy efficiency standards, security standards, or modern performance expectations, unless expressly stated in writing.

22.2  Where compliance with a particular standard (such as a security rating or fire escape requirement) is required, you should tell us before the Contract is formed so that we can confirm, so far as reasonably possible, whether the proposed Services will meet it.

23. Condensation and Ventilation

23.1  Condensation may arise from ventilation, humidity, heating, occupancy patterns, insulation levels and other environmental conditions within the property.

23.2  We are not responsible for condensation arising from factors outside the glazing unit itself or outside our direct workmanship.

24. Out of Hours and Emergency Callouts

24.1  Where Services are requested or required outside normal working hours, including evenings, weekends and public holidays, additional callout charges or premium rates may apply.

24.2  Out-of-hours rates will be confirmed before attendance wherever reasonably possible.

24.3  In genuine emergency situations where confirmation in advance is not possible, our standard out-of-hours rates will apply and will be confirmed on arrival or as soon as practicable afterwards.

25. Key Holding and Key Security

25.1  Where we hold keys on your behalf, we will take reasonable care of them.

25.2  Our liability for loss or theft of keys held on your behalf is limited to the reasonable cost of replacement keys only, and does not extend to consequential losses, security upgrades, lock replacements, or property damage, unless caused by our proven negligence.

25.3  You should not attach identifying labels or full address details to keys left in our possession, and we will not do so ourselves; keys are logged and identified internally by job reference only.

25.4  We accept no liability for loss or damage arising where keys are collected or used by an unauthorised person who presents false identification or authority, provided we have taken reasonable steps to verify identity at the time.

26. Workshop Repairs, Collection and Return of Customer Property

26.1  Where a sash, door, window, lock or other item is removed and taken to our workshop for repair, we will take reasonable care of it while it is in our possession.

26.2  We will confirm the estimated time the item will be away from the property and will make reasonable efforts to keep you informed of progress and of any delay.

26.3  Temporary weatherproofing or securing of the resulting opening at the property, where required, is chargeable in accordance with clause 18 unless otherwise agreed.

26.4  On completion of workshop repairs, we will arrange collection or return of the item, and re-installation, within a reasonable time.

26.5  You are responsible for providing reasonable access for collection, delivery and re-installation, and clause 13 applies.

27. Storage and Abandoned Goods

27.1  Where Goods, materials or items belonging to you are held by us pending fitting, collection or your instruction, we will take reasonable care of them but accept no liability for deterioration arising from the nature of the item itself or from storage conditions beyond our reasonable control.

27.2  If you fail to collect an item or provide instructions for its collection, delivery or disposal within 3 months of our first written request, we may treat the item as abandoned and dispose of it, applying any proceeds of sale first towards any sums you owe us, with the balance (if any) held to your order for a further 6 months before it is forfeited.

27.3  We will make reasonable efforts to contact you using the contact details we hold before treating any item as abandoned under clause 27.2.

28. Insurance-Funded Works

28.1  Where works are being carried out in connection with a claim on your buildings, contents, or other insurance policy, you remain responsible to us for payment of our charges in accordance with these Terms, regardless of the progress or outcome of your claim, unless we have separately agreed in writing to invoice your insurer directly and your insurer has confirmed acceptance of that arrangement.

28.2  We are not party to, and accept no responsibility for, the assessment, validity, or outcome of any insurance claim, and any estimate provided for insurance purposes reflects our assessment of the necessary works and not any assessment of policy cover.

28.3  Where we are asked to liaise with loss adjusters or insurers on your behalf, we will do so as your agent for that limited purpose only, and this does not transfer our right to payment from you to any insurer.

PART D — PAYMENT

29. Price and GST

29.1  Prices will be confirmed before work begins wherever reasonably possible.

29.2  All prices are quoted exclusive of Goods and Services Tax (GST) where applicable. GST will be shown separately on invoices where we are registered for GST purposes.

29.3  Where supplier or manufacturer prices increase between the date of a Quote and the date of completion for reasons outside our control, clause 9.3 applies.

30. Deposits, Advance Payment and Interim Invoices

30.1  We may request a deposit before starting work, advance payment for materials, or full payment for custom-made or special-order items including bespoke glazing units, in accordance with clause 10.

30.2  For staged or ongoing projects, we may issue interim invoices reflecting work completed or materials ordered, which must be settled before we continue with further work.

30.3  We may offer business or account customers payment terms in writing; where no such terms are agreed, payment is due in accordance with clause 31.1.

30.4  Deposits and advance payments are applied first towards materials and costs already committed on your behalf, and then towards labour, in the event that the Contract is cancelled.

31. Payment Terms, Late Payment, Interest and Recovery Costs

31.1  Unless otherwise agreed in writing, payment is due immediately on completion of the Services.

31.2  Accepted payment methods include bank transfer, cash, and card payment where available.

31.3  You may not withhold or set off any payment due to us except where you have a right to do so under Jersey law, or where we have agreed a deduction in writing.

31.4  Payments received are allocated first to the oldest outstanding invoice, unless we agree otherwise in writing.

31.5  If payment becomes overdue, we may, without prejudice to any other right or remedy: suspend ongoing work in accordance with clause 32; withhold attendance or completion of further Services; send reminders; charge reasonable administration and recovery costs; charge interest on the overdue balance at a rate of 8% per annum above the Bank of England base rate from the due date until payment is received, calculated daily; and refer the debt to a recovery agency or take legal proceedings.

31.6  You agree to pay our reasonable costs of recovering overdue amounts, including administration costs, debt collection agency fees, and legal costs, to the extent recoverable under Jersey law.

31.7  Where your account falls into arrears, we may decline to accept further bookings from you until the outstanding balance, together with any interest and recovery costs, has been paid in full.

32. Suspension of Work

32.1  We may suspend work under a Contract, or decline to commence further stages, where an invoice for that Contract (or for any earlier Contract with you) remains unpaid beyond its due date.

32.2  We will give you reasonable notice of a suspension under clause 32.1 where practicable, save in cases of genuine emergency securing works under clause 18, which we may complete regardless of outstanding balances in order to make the property safe, with the cost added to your account.

32.3  A suspension of work under this clause does not relieve you of your obligation to pay for Services already carried out.

33. Retention of Title

33.1  Ownership of all materials, parts and Goods supplied, including fitted components, remains with Metchi Ltd until full payment has been received in respect of them.

33.2  Until ownership passes, we may recover unfitted materials or Goods where payment has not been made, and you must not sell, encumber, or dispose of them.

33.3  Where Goods have been fitted or installed, retention of title does not affect our right to payment for those Goods, and clause 33.1 applies to the value of the Goods for accounting purposes; we do not assert a right to remove fitted Goods where doing so would cause damage to the property, save in cases of persistent non-payment and only following notice and, where required, appropriate legal process.

34. Cancellation

34.1  You may cancel a booking at any time by notifying us.

34.2  If cancelled with reasonable notice, normally at least 24 hours before attendance, no labour charge will apply, apart from special order materials, custom-made glazing units, or other non-returnable items already ordered on your behalf.

34.3  If cancelled late, or if we attend and cannot proceed due to lack of access, your unavailability, unsafe conditions, blocked work areas, or other site issues within your control, we may charge: up to 3 hours' labour; staff standby time; vehicle and attendance costs; subcontractor costs already committed; specialist access costs already committed; and the cost of any materials ordered specifically for your job.

34.4  Charges under clause 34.3 reflect labour, vehicle time and subcontractor costs already committed on your behalf, and are not a penalty.

34.5  Where special order or bespoke materials (including bespoke glazing units and custom-manufactured timber) have already been ordered or manufactured, clause 10.3 applies and the full cost of those Goods remains payable regardless of when cancellation occurs.

34.6  Nothing in this clause affects any statutory right you may have to cancel a distance or off-premises contract within the applicable cooling-off period under Jersey consumer law.

PART E — WARRANTY AND LIABILITY

35. Warranty

35.1  Workmanship. We warrant that our workmanship will be free from material defect for a period of 12 months from completion, unless a longer period is stated in writing for a specific service.

35.2  Products and Manufacturer Warranties. Goods and manufactured products (including locks, mechanisms, glazing units and hardware) are covered by the relevant manufacturer's warranty, the terms of which we will pass on to you on request. Our own warranty in respect of such Goods is limited to their correct installation.

35.3  Locks and Mechanisms. Locks, cylinders and mechanisms we supply and fit are warranted against manufacturing defect and defective fitting for 12 months, subject to normal use and manufacturer guidelines.

35.4  Glass. Glazing units we supply and fit are warranted against seal failure and manufacturing defect in accordance with the relevant manufacturer's warranty, typically ranging up to 10 years for sealed unit failure; installation workmanship is warranted for 12 months.

35.5  Timber Repairs. Timber restoration and repair work is warranted against defective workmanship for 12 months, provided the repaired areas are properly primed, painted, sealed and maintained in accordance with clause 21.

35.6  Consumables. Sealants, lubricants, fixings and similar consumable items are not separately warranted beyond correct application at the time of the works.

35.7  Warranty Exclusions. The warranties in this clause do not cover: fair wear and tear; misuse or neglect; forced entry or burglary; poorly cut keys; movement of existing structures; pre-existing defects; third-party alterations or repairs; decoration or finishing work; water ingress from unrelated defects; consumable items; or damage arising from a failure to maintain, seal, or decorate repaired areas following completion of the works.

35.8  Suspension of Warranty. Clause 36 applies where invoices remain unpaid.

35.9  To make a warranty claim, please contact us as soon as reasonably possible after discovering the defect, and in any event within the applicable warranty period, giving us reasonable opportunity to inspect before any further work is carried out by another party.

36. Suspension of Warranty

36.1  Any warranty given under clause 35 is suspended, and no warranty claim may be made, for so long as any invoice relating to the relevant Services (or any earlier Services carried out for you) remains unpaid.

36.2  A warranty suspended under this clause is reinstated, for the remainder of its original term, once the outstanding invoice(s) are paid in full.

36.3  Where post-works maintenance, decoration, or sealing (as described in clause 21) is not carried out within a reasonable time or to a proper standard, the warranty relating to the affected area is suspended until that maintenance is properly completed.

37. Liability

37.1  We will take reasonable care to minimise damage during the Services.

37.2  We are not responsible for: unavoidable cosmetic damage arising from the nature of the works; pre-existing defects; hidden deterioration not reasonably identifiable before works began; structural movement not caused by us; decoration or making good, unless agreed in writing; delays caused by suppliers or subcontractors, provided clause 15.4 is satisfied; breakage of existing glass falling within clause 19.1; timber movement falling within clause 12; or matters falling within clauses 21 (Painting, Decorating and Finishing), 22 (Compliance) and 23 (Condensation).

37.3  Historic Buildings and Third Parties. We accept no liability for the acts, omissions or workmanship of decorators or other third parties engaged by you, for the general condition or compliance of historic or listed buildings beyond the scope of our own works, or for consequences arising from weather events during or after the works.

37.4  Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be excluded or limited under Jersey law.

37.5  Subject to clause 37.4, our total liability to you arising out of or in connection with a Contract, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, is limited to the total price paid or payable under that Contract.

37.6  Subject to clause 37.4, we are not liable for any indirect, consequential or economic losses, including but not limited to loss of use, loss of rental income, business interruption, or loss of enjoyment, arising from the Services or from any delay in carrying them out.

37.7  Our liability is limited to reasonable and foreseeable loss arising directly from the Services.

38. Force Majeure

38.1  We are not responsible for delay or failure to perform caused by events outside our reasonable control, including severe weather, illness, emergencies, supplier shortages, transport disruption, power failure, governmental restrictions, or other force majeure events.

38.2  Where a force majeure event is likely to cause significant delay, we will notify you as soon as reasonably practicable and agree a revised timescale.

38.3  If a force majeure event continues for more than 3 months, either party may cancel the affected part of the Contract by written notice, in which case clause 34 applies to any work already carried out or materials already committed.

PART F — DATA, CONDUCT AND GENERAL

39. Data Protection, Photography and Body-Worn Cameras

39.1  We use your personal information for providing the Services, processing payments, maintaining business records, and for legal and insurance purposes, in accordance with the Data Protection (Jersey) Law 2018.

39.2  We will not share your personal data with third parties without a lawful reason for doing so.

39.3  You may request access to your personal data under the Data Protection (Jersey) Law 2018; for full details of how we collect, use, store and protect personal data, please refer to our separate Privacy Policy, available on request.

39.4  We may take photographs and/or video recordings of work areas, components, defects and completed works for job documentation, evidence of condition before, during and after works, insurance and liability records, training and quality assurance, and dispute resolution.

39.5  By instructing us to proceed, you consent to photographs and recordings being taken of your property and the relevant work areas for the purposes set out in clause 39.4.

39.6  Our operatives may use body-worn cameras where reasonably considered appropriate for safety, evidence, or documentation purposes; footage is handled in accordance with our data protection obligations and is retained only for as long as reasonably necessary for those purposes.

40. Complaints and Dispute Resolution

40.1  If you are dissatisfied with any aspect of our work, please contact us as soon as possible so that we have the opportunity to inspect and address the issue.

40.2  We will investigate complaints fairly and aim to acknowledge them promptly and resolve them within a reasonable time.

40.3  Where a dispute cannot be resolved directly between us, both parties agree to consider mediation as an alternative to legal proceedings before commencing court action.

40.4  Nothing in this clause prevents either party from seeking urgent relief from the courts of Jersey where reasonably necessary.

41. Consumer Rights

41.1  Where you are contracting with us as a consumer, nothing in these Terms affects your statutory rights under Jersey consumer protection law.

41.2  We do not seek to exclude or limit any right, remedy or protection that Jersey law provides to consumers and which cannot lawfully be excluded or limited.

42. Notices

42.1  Any notice given under a Contract must be given in writing and delivered by hand, post, or email to the address or email address most recently notified by the recipient for that purpose.

42.2  A notice is deemed received: if delivered by hand, at the time of delivery; if sent by post, 2 Working Days after posting; and if sent by email, at the time of transmission, provided no delivery failure notification is received.

43. Severability, Entire Agreement and Third Party Rights

43.1  If any provision of these Terms is held by a court or tribunal of competent jurisdiction to be invalid, illegal, or unenforceable, that provision will be treated as severed from the remainder, which will continue in full force and effect.

43.2  The Contract constitutes the entire agreement between the parties in relation to its subject matter, and supersedes all prior discussions, representations, or agreements, whether written or oral, save for any fraudulent misrepresentation.

43.3  A person who is not a party to the Contract has no right to enforce any term of it, except where expressly stated.

44. Variation of These Terms

44.1  We may update these Terms from time to time to reflect changes in our services, the law, or good practice. The version of these Terms in force at the time a Contract is formed under clause 5 applies to that Contract.

44.2  The current version of these Terms is available on request and, where applicable, on our website.

45. Governing Law and Jurisdiction

45.1  These Terms, and any Contract formed under them, are governed by the laws of Jersey, Channel Islands.

45.2  Any dispute arising out of or in connection with these Terms or a Contract shall be subject to the exclusive jurisdiction of the courts of Jersey.

Contact Information

Metchi Ltd

Trading as: AMP Locksmiths Jersey  |  AMP Window Repairs  |  Island Sashcraft  |  WindowPro

St Helier, Jersey, Channel Islands

Email: info@islandsashcraft.co.uk

Phone: 07797 966916

Company Registration Number: 35276