AMP Locksmiths Jersey

Terms & Conditions of Service

AMP Locksmiths Jersey is a trading name of Island Sashcraft Ltd. All contracts for Services are entered into with Island Sashcraft Ltd.

 

1. Definitions

“Contract” means these Terms together with any Quote, Job Sheet or Invoice.
“Initial Price” means the agreed price for labour and/or Services confirmed before work begins.
“Services” means locksmith services including (but not limited to) lockouts, lock changes, repairs, security upgrades, and uPVC door and window work.
“We / Us / Our” means Island Sashcraft Ltd trading as AMP Locksmiths Jersey.
“You / Your” means the customer receiving the Services.

 

2. About These Terms

2.1 These Terms apply to all Services provided by us.

2.2 By booking work (by phone, text, email, social media or otherwise), you confirm that you have read and agree to these Terms.

2.3 Where a Quote, Job Sheet or Invoice contains specific details, those details will take priority for that job.

 

3. Your Legal Rights

3.1 If you are a consumer, you have rights under applicable Jersey consumer and contract law.

3.2 Nothing in these Terms limits or removes your legal rights.

 

4. Formation of Contract

4.1 A Contract is formed when:

• you accept a quoted price; or

• you instruct us to proceed; or

• we begin work with your agreement

4.2 By confirming a booking, you authorise us to:

• attend the property

• carry out agreed Services

• charge for labour and parts in accordance with these Terms

 

5. Services

5.1 We will carry out all Services with reasonable care and skill.

5.2 We aim to attend within agreed timeframes, but delays may occur due to:

• emergency work

• traffic

• weather

• events outside our control

5.3 We will always aim for non-destructive entry, but this cannot be guaranteed.

5.4 Some damage may be unavoidable when gaining entry or replacing locks.

 

6. Subcontractors and Partner Locksmiths

6.1 In some cases we may refer your job to a trusted third-party locksmith.

6.2 Where this happens:

• we will inform you

• the Contract will be between you and that locksmith

• their pricing and terms will apply

6.3 Where we act only as an introducer, we are not responsible for third-party workmanship or charges.

 

7. Price and Payment

7.1 Prices will be confirmed before work begins wherever reasonably possible.

7.2 Unless agreed otherwise, payment is due on completion.

7.3 Accepted payment methods include:

• bank transfer

• cash

• card (where available)

7.4 Business customers may be offered payment terms in writing.

7.5 We may request:

• deposits

• advance payment for parts

• full payment for special order items

7.6 Ownership of all parts supplied remains with Island Sashcraft Ltd until paid in full.

 

8. Additional Costs

8.1 The Initial Price is based on the information provided at booking.

8.2 Additional costs may arise where:

• further faults are discovered

• additional time is required

• extra parts are needed

8.3 We will always explain and agree any additional costs before proceeding.

8.4 If you choose not to proceed, a reasonable attendance or labour charge may still apply.

 

9. Access and Authority

9.1 You must provide safe and reasonable access to the property.

9.2 We may require proof of identity, ownership or authority before carrying out work.

 

10. Cancellation

10.1 You may cancel a booking at any time.

10.2 If cancelled with reasonable notice (normally at least 1 day), no charge will apply apart from any parts ordered specifically for you (e.g custom made Glass orders).

10.3 If cancelled late, or we attend and cannot proceed, we may charge:

• up to one hour labour

• plus any parts ordered specifically for you

 

11. Our Right to Cancel

We may cancel or stop work if:

• conditions are unsafe

• payment cannot be agreed

• access is not provided

• required parts are unavailable

• events outside our control prevent completion

You will only be charged for work already carried out.

 

12. Warranty

12.1 New parts supplied by us are typically covered by:

• locks: 6 months

• mechanisms: 12 months

unless otherwise stated.

12.2 Warranty covers faults due to defective parts or installation.

12.3 Warranty does not cover:

• misuse or damage

• forced entry or burglary

• worn or poorly cut keys

• door or frame defects outside our control

 

13. Liability

13.1 We will take reasonable care to minimise damage.

13.2 We are not responsible for:

• unavoidable cosmetic damage

• pre-existing defects

• decoration or finishing work

13.3 Nothing in these Terms excludes liability for death or personal injury caused by negligence or for fraud.

13.4 Our liability is limited to reasonable and foreseeable loss.

 

14. Events Outside Our Control

We are not responsible for delays or failure caused by events outside our reasonable control, including:

• extreme weather

• illness

• emergencies

• supply issues

 

15. Data and Privacy

15.1 We use your information to:

• provide Services

• process payments

• maintain records

15.2 Calls may be recorded for quality and safety.

15.3 Body-worn cameras may be used for safety, evidence and dispute resolution where appropriate.

15.4 Full details are available in our Privacy Policy.

 

16. Governing Law

These Terms are governed by the laws of Jersey, Channel Islands.

 

17. Late Payment

17.1 Payment is due as agreed (usually on completion).

17.2 If payment is overdue, we may:

• send reminders

• charge reasonable administration and recovery costs

• refer the debt to a recovery agency

17.3 You agree to pay reasonable recovery costs where permitted by law.

 

18. Complaints

18.1 If you are unhappy with any aspect of our work, please contact us as soon as possible.

18.2 We will investigate and aim to resolve the issue fairly and promptly.

 

Pricing Policy

We aim to provide clear, upfront pricing at all times.

 

1. Call-Out

No call-out fee is charged for most standard daytime work.

Emergency or out-of-hours work may include a call-out charge, which will always be explained and agreed before attendance.

 

2. Labour Rates (Guide)

Standard hours (Monday to Saturday, 9:00am – 5:00pm): £64.99 per hour

Evenings (5:00pm – 10:00pm): £95 per hour

Overnight (10:00pm – 6:00am): £130 per hour

Early morning (6:00am – 9:00am): £95 per hour

Weekends: £130 per hour (premium rate)

Bank Holidays: £130 per hour (premium rate)

All out-of-hours, weekend, and Bank Holiday rates will be clearly confirmed and agreed prior to attendance.

A minimum one-hour charge applies to all call-outs.

Time is charged from arrival to completion, rounded to the nearest 15 minutes thereafter.

3. Minimum Charge

A minimum charge of one hour labour applies.

Additional time is charged in increments.

 

4. Parts

Parts are charged in addition to labour unless agreed otherwise.

All parts will be explained and agreed before fitting.

 

5. Cancellation and Missed Appointments

Late cancellations or failure to provide access may result in a charge of up to one hour labour plus any parts ordered.